Diary of a Business Owner

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Is The Customer Always Right?

Mar 10th 2010

By: bizbeware

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Is the customer always right? No we don’t think so. No one is right all the time, so technically that slogan is a lie. Just because we say the customer is not always right doesn’t mean that the customer is always wrong either.

We have a great radio show planned this Saturday 3/13/10 We will of course be discussing why the customer is not always right, dealing with difficult customers and updating you with the website but we have a full show of great guests: Helen PhamCo from Simply Savvy Aprons, Kelly Hanna with Art Deck-O, Barbara Weltman – author of Ideas for Small Businesses and William Reynold with Brio Books.

So make sure and tune in this Saturday from 2-3pm (eastern). You can listen live or as always catch the show on our Blog Talk Radio page as well. And if you want to stay up to date with us and have us send the shows right to your email inbox just sign up for our newsletter.

For more info on the show, visit www.BusinessBewareRadioShow.com
Pre-Qualifying Your Customers – Radio Show

Mar 8th 2010

By: bizbeware

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The radio show from 3/6/10 was great! In case you missed we have them right here for you to listen to. We discussed how and why you should pre-qualify your customers and why the customer is not always right.

Special guests where: Justin Mars from The Deck and Door, and Dee Burks with TagPublishers.com
Easily listen to our streaming show on our Blog Talk Radio page and put it on your site.

Visit official radio show site to download past shows: www.BusinessBewareRadioShow.com

Make sure to tune in this coming Saturday to catch our guests HelenPhamCo, Barbara Weltman, William Reynolds and Kelly Hanna.
Difficult Customer Situations and Stories

Mar 8th 2010

By: bizbeware

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We all have stories about dealing with difficult customers when you own or work for a business. Sometimes customers are humorous, mean, polite, angry and sometimes you just cannot please them. BusinessBeware.Biz is where you can warn fellow business owners about these difficult customers and the difficult situations they have put you in. That way business owners know what they are getting into before they do business with that certain customer. Check out this video that explains what BusinessBeware.Biz is all about….
When to fire your customer

Mar 7th 2010

By: bizbeware

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One of our guests on our radio show yesterday Dee Burks was explaining to Ashley and I that they just had to “fire” one of their customers. This was a tough move since this customer made up about 10% of their business. This customer was taking up a lot of their time for small insignificant things which hurt the time they had to spend with other customers. They also would keep asking for things for free and complaned about many costs. Have you ever had any customers like that? I sure have. Many of you have heard me say before I have had some customers that if I gave them a service for free they would complain that we should have been there sooner, or we took too long or some other nitty thing. Sorry guys there are some people that just cannot be pleased or I guess they just are so unhappy they do not want too…….By the way, Dee said that it did turn out to be a wise decision to ”fire” them. Be thankful for your good customers, I sure am!!
Business Beware collection letter

Mar 5th 2010

By: bizbeware

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Be sure to check our website if you are needing to collect from a customer that will not pay you. We offer a collection letter that you can use instead of giving up a percentage of your money to a collection agency. To date the collection letter is showing results of over 90% to those who use it!!!!!!
Pre-qualify your customers

Mar 5th 2010

By: bizbeware

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There have been many times that I have had to pre-qualify my new customers before I would go out or send my employees out to give a bid or do work. Sometimes customers just do not understand what the cost will be for services we offer. So it is important that prior to wasting any one’s time an owner must pre-qualify them. You can ask questions and explain to them what a job will take and an pre-estimate for the work. In a way what you are doing is educating your potential or existing customer on what the process and costs would be to do the job that they are asking to be done. Usually at this point you can tell if they are willing and able to pay for the services they are asking for. If you have any doubts go with your first instinct. RUN……….
The Better Business Bureau For Businesses

Mar 5th 2010

By: bizbeware

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What you didn’t know there was a BBB for the businesses? Oh yea there is BusinessBeware.Biz is the reverse BBB (literally look at our address). We have a great radio show tomorrow that you should tune into. We have a lovely person that started Sohobiztube.com, her name is Cd Vann. She also sat on the board for the Better Business Bureau and guess what? She thinks our site is a great thing for businesses and it’s about time there was a side for the business owners. How awesome is that?! So our interview with her will be one you don’t want to miss.

We also have one of our business spotlights Justin Mars with The Deck and Door. Justin just got done helping build a house with the show we all know about, Extreme Home Makeover. He will tell us about his family business and what all they do and of course the awesome time he had while helping with Extreme Home Makeover.

We also have Dee Burks from Tagpublishers.com that will be joining us and talking about what awesome things they do with their company and how they deal with difficult customers.

Get more show information at www.BusinessBewareRadioShow.com
Holding the customer to a “standard”

Mar 4th 2010

By: bizbeware

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Many businesses are held to certain standards that are preconceived by consumers and their customers. There is absolutely nothing wrong with this as businesses are in a competition with one another to prove who will give the consumer the most for their money. But as business owners is it not fair that we should be able to hold consumers and our customers to certain standards too? Sure we should! Why not? Is it to much to ask for customers to simply pay their bills on time? Be courteous and maybe even give a compliment if we do a good job? I know that in my businesses if I have a customer that has return business or refers new customers we reward them. Should one of my customers reward one of my technicians when they do a good job for them (many of them do)?

Lets face it, MOST customers are GOOD customers and we are thankful for them. But you will always find these very few customers that just cannot be pleased. I have often said that a difficult customer would not be happy if you gave them everything for free! They would complain that you were late giving them their free service!!!!!!
The Customer Is Not Always Right – Radio Show 3/6/10

Mar 2nd 2010

By: bizbeware

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Hey Hey! We have a great radio show coming up this Saturday on 3/6. We will of course be discussing how to deal with difficult customers why they are not always right and tips for your business. We also have special guests Justin Mars with his family business (and one of our spotlights) The Deck and Door, Cd with Sohobizetube.com and Dee Burks with TagPublishers.com

Make sure and check all of these great people out. Don’t miss the live show on WSRQ this Saturday from 2-3pm (est). To listen live just visit WSRQ and click “listen live.” If you miss it, no worries we will upload it to our Blog Talk Radio Station for you to listen to at your convenience. Send us your questions for the show at radioshow@businessbeware.biz
Radio Show – CPA’s, Background Music and Guerilla Marketing

Mar 1st 2010

By: bizbeware

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We had an awesome show this past Saturday! We discussed our collection letter we offer and discuss what our site is all about. We had special guests: Donna Roberts CPA, Ann Braun with ESS, Inc. and Shel Horowitz co-author of Guerilla Marketing Goes Green.

Listen to the edited version (no studio commercials)

Listen to the live version from WSRQ

Make sure to check out our show this coming Saturday, our guests include Justin with The Deck and Door, Cd with Sohobizetube.com and Dee Burks with TagPublishers.com
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