When to fire your customer

posted on March 7, 2010 in About Business Beware, Business, Customers, Radio show with 0 Comments

One of our guests on our radio show yesterday Dee Burks was explaining to Ashley and I that they just had to “fire” one of their customers. This was a tough move since this customer made up about 10% of their business. This customer was taking up a lot of their time for small insignificant things which hurt the time they had to spend with other customers. They also would keep asking for things for free and complaned about many costs. Have you ever had any customers like that? I sure have. Many of you have heard me say before I have had some customers that if I gave them a service for free they would complain that we should have been there sooner, or we took too long or some other nitty thing. Sorry guys there are some people that just cannot be pleased or I guess they just are so unhappy they do not want too…….By the way, Dee said that it did turn out to be a wise decision to ”fire” them. Be thankful for your good customers, I sure am!!

Author: bizbeware

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We were tired of reading books and hearing from "experts" about how to deal with customers, yada, yada... when they have never owned a business. Most of them write that stuff for fluff but we are the non-fluff small business people who decided to go against the "experts." Here at Business Beware we don't whine and complain about how bad a customer was, we do something about it. We are here to balance the scales between the businesses and customers.

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