Don’t Outsmart Your Common Sense

posted on July 21, 2010 in Business, Customers, Radio show with 0 Comments

Okay common sense people. If a customer signs a contract and then decides not to stick with the agreement are you going to write them off? NO. If a customer tells off your employees just because they are angry and are actually the ones in the wrong with the situation are you going to say “I’m sorry.” NO.

Use your common sense when it comes to dealing with problem customers. This whole thing about apologizing to the customer when they are the ones in the wrong is horse poo. Don’t listen to all these so called “experts” about customer service. Act like a human to people and treat them right in the first place but if they “act up” on their own terms because they think they’re always right then you have to fire them. These customers are not worth your time or your employees time either AND it will save you money believe it or not.

On that note… we had a great show this past Saturday so in case you missed it make sure and pull up a chair, turn up your volume and listen in right here.

Author: bizbeware

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We were tired of reading books and hearing from "experts" about how to deal with customers, yada, yada... when they have never owned a business. Most of them write that stuff for fluff but we are the non-fluff small business people who decided to go against the "experts." Here at Business Beware we don't whine and complain about how bad a customer was, we do something about it. We are here to balance the scales between the businesses and customers.

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