When a Customer is Rude to Your Employees
We had someone send in a question and ask us this: “What do you do with a customer that is rude to your employees?”
Here is our response: It often makes us wonder why a manager or business owner would take the side of a belligerent customer. One that continuously is confrontational and demeaning to their employees. A customer, someone who you deal with many times or just once that does this is not worth having an employee upset. A happy employee that you work with on a daily and hourly basis is worth much more to your business than that customer. And a happy employee is in the right frame of mind to take care of your good customers better. Your best investment is to fire that bad customer that cannot be pleased and keep your employees happy. The thought of you letting that bad customer go for your employees benefit will do wonders for your business, your employees, yourself and your good customers.”
If you ever have any questions feel free to contact us.
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We were tired of reading books and hearing from "experts" about how to deal with customers, yada, yada... when they have never owned a business. Most of them write that stuff for fluff but we are the non-fluff small business people who decided to go against the "experts." Here at Business Beware we don't whine and complain about how bad a customer was, we do something about it. We are here to balance the scales between the businesses and customers.
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