Restaurant Owner Kicks Out Rude Customers
We came across this article the other day (and will chat about it on the show this week too) about how Andy Husbands - Restaurant owner/chef kicks out his rude customers. This makes our heart happy to hear that others share the same vision as us when it comes to firing a customer or just saying get out of here, we don’t need your business.
You can’t be afraid to say “you’re fired” to a customer. There are times to go the distance for them (when they have been an awesome long time customer and are the no-drama kind) and there are times you have to let them go because they are a hindrance to your business, your employees and to customers around them like in Andy’s situation.
Read more about the article here. And make sure to let @HagerWBZ know that you read the article and liked it!
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We were tired of reading books and hearing from "experts" about how to deal with customers, yada, yada... when they have never owned a business. Most of them write that stuff for fluff but we are the non-fluff small business people who decided to go against the "experts." Here at Business Beware we don't whine and complain about how bad a customer was, we do something about it. We are here to balance the scales between the businesses and customers.
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