Archive for the ‘Customers’ Category
Fire Non-Paying Customers for a Greater Revenue
Hello all, We came across an interesting article the other day posted by Linda Hurley on Helium.com. The article discusses how firing certain customers can better your business, as well as it’s bank account… The article touches on the topic of nonpaying customers and those that are continuously paying their bills late… “Across the range [...]
Good Customers Having a Bad Day
We had a viewer write in to our show: “I caught your show the other day and I didn’t understand what the difference was between a bad customer and a CustoMonster. Could you explain?” -James White – Buffalo, NY
What to do with a bad customer…
We came across an article written by Sean McPheat, author of “The Sales Person’s Crisis,” and we agreed with him so much that we thought it should be recognized.
You really thought the customer is always right?
We found these cartoon clips the other day and of course got a giggle out of them. So of course we had to share them with you. If you find any like this feel free to share them with us.
Top 10 Dumbest Questions Asked by Cruise Ship Passengers
We like to mix it up here at Business Beware and bring you some humor (actually that is our absolute favorite thing to do). So we have put together a list of the best or “dumbest” shall we say, questions that passengers ask on cruise ships. We have asked people and searched the internet for [...]
3 Ways to Reward Your Good Customers
Thank goodness for the good customers and 97% are truly good customers. When you have good customers that are repeats and spread a good word about you then you definitely should let them know how much you appreciate it. Think about it this way…put yourself in your shoes and what would you as the customer [...]
The Ultimate Way to Communicate with Your Customers
What is the most important thing when doing business with customers? COMMUNICATION is definitely the key. If you are upfront with your customers from the start that’s great! Keep the communication going throughout the time you work with them so there (hopefully) won’t be any miscommunication. Now here’s where it gets tricky…What if you have [...]
3 Things to Tell Your Unhappy Customer or “CustoMonster”
On occasions when you have a customer call your business or walk into your office/store they might end up being one of those you want to runaway from immediately. They seem to be the ones that are unhappy about how you run your business, want money taken off their bill, don’t agree with the way [...]
Ghetto Latte (poor man’s latte)
Recently we were at a coffee shop getting the regular and while chatting with the owner he said “have you ever heard of a ghetto latte?” Of course I looked at him like “a wha?” He explained that it’s where a customer asks for a shot of espresso poured over ice then goes to the [...]
Recognizing Good Customer Service
We came across this article on Boston.com that highlights the company contractor, Thomas V. Gadbois & Sons of Oxford and their continuation to have good customer service. A lady that had them do work at her house over 6 years ago had damage from recent ice storm. She called them out there to fix a [...]
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On our blog we talk about owning a business, entrepreneurship, startups, small business tips, our services, dealing with customers and anything that we find awesome.
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We were tired of reading books and hearing from "experts" about how to deal with customers, yada, yada... when they have never owned a business. Most of them write that stuff for fluff but we are the non-fluff small business people who decided to go against the "experts." Here at Business Beware we don't whine and complain about how bad a customer was, we do something about it. We are here to balance the scales between the businesses and customers.
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