Archive for the ‘Customers’ Category
Getting Caught Up in Customer Rants on Social Media
We see a lot of businesses getting caught up in the whole thing where customers rant and rave on social media about how a certain business did them wrong or why they hate them etc. Of course you want to listen to them and see if you can find out what happened, why they feel [...]
Verizon Rep says “Customer is Not Always Right”
We stumbled across this little ditty today from The Consumerist – “Verizon Guy Tells Me the Customer is No Longer Always Right.” Thought this was interesting and wanted to share it with you all and get your thoughts on it. You know where we stand on this….the customer is not always right but there are [...]
A Bridezilla Attacks the Cake Boss
The other day I was going through my Tivo recordings as I have a season pass to the TLC show “the Cake Boss” (great show by the way) and I noticed one that was a rerun but it mentioned a “bridezilla” in the title so of course I had to check it out. I watched [...]
Why It’s Important to Follow Up with Customers About Payment
This is a pretty simple statement. Why would you wait to collect from a customer? Well some businesses bill out after the work has been done, what’s been sold etc. so they have to wait for the customer to send in the money back to them. As soon as the work is done send out [...]
The “Beware Letter” Rocks
Good afternoon! Here are some recent testimonials that we received from different people who have used our “beware letter” and got paid by their customer. For more information on what we offer check out our beware letter. “I found your site through a friend and I had been trying to get this certain customer to [...]
When a Customer is Rude to Your Employees
We had someone send in a question and ask us this: “What do you do with a customer that is rude to your employees?” Here is our response: It often makes us wonder why a manager or business owner would take the side of a belligerent customer. One that continuously is confrontational and demeaning to [...]
Find Your Niche and Become a Podcaster – Interview with AmberMac
Amber Mac and technology go together like mac and cheese (yes we are from the South). We are huge fans and have her book on hand that is great by the way so make sure and get it – “Power Friending.” She has a long running list of things she has accomplished and she is [...]
No McNuggets?! I Bust Yo Window
We stumbled across this article today: Steve Slater to McNugget rage: Customer service or customer to blame? This is what is tripping us out about how others are receiving these stories (not dissing this article just the title) is that the media are making it out to be like Steven did this because he hated [...]
Business to Business Collections
With the economy the way it is everyone is trying to make sure they collect their money and get paid. We agree. If you do work then you need to get paid for it. (notice the “beware letter” service we started) Many have asked us with our letter if they are able to use our [...]
Bad Customers Even at Starbucks
I was going about my day today and had to make a quick run to pick up some office supplies and there was a beacon of light right in front of me “Starbucks.” So I got everything I needed, checked out and headed over there to pick up a lovely nonfat peppermint latte that was [...]
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We were tired of reading books and hearing from "experts" about how to deal with customers, yada, yada... when they have never owned a business. Most of them write that stuff for fluff but we are the non-fluff small business people who decided to go against the "experts." Here at Business Beware we don't whine and complain about how bad a customer was, we do something about it. We are here to balance the scales between the businesses and customers.
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