Posts Tagged ‘customer service’
Fire Non-Paying Customers for a Greater Revenue
Hello all, We came across an interesting article the other day posted by Linda Hurley on Helium.com. The article discusses how firing certain customers can better your business, as well as it’s bank account… The article touches on the topic of nonpaying customers and those that are continuously paying their bills late… “Across the range [...]
New Membership Options at Business Beware
Hello and happy weekend to all! Just 2 days ago we launched new membership options for Business Beware. Originally it was free to register and if you wanted to send our “beware letters” to your non-paying customers you would purchase letter credits. Well after everyone having such great success with the letter and our team [...]
Finally, Wines that Taste Good!
So after our interview with Vince Shook, owner of the Florida Orange Groves Winery (St.Petersburg, FL), we decided we just couldn’t get enough! We actually had so much great footage that we decided to make the interview into two parts. Part one will be our interview portion (available now) where Robert asks Vince about the [...]
When Customers Rant About Your Business On Social Media
This is not new to anyone out there or it may be who knows. Customers (not all) seem to rant about bad experiences they have with businesses. I mean it is somewhat understandable if you had a seriously bad run in with a business and things were misunderstood and they didn’t give you the time [...]
Business Owners Taking A Stand
Our friends at Base6 Films did this for us. They do some amazing videos so if you need anything done for your business, organization etc. check them out.
The Ultimate Father/Daughter Duo Business Show
They’re back… Learn more at BusinessBewareShow.com
3 Ways to Reward Your Good Customers
Thank goodness for the good customers and 97% are truly good customers. When you have good customers that are repeats and spread a good word about you then you definitely should let them know how much you appreciate it. Think about it this way…put yourself in your shoes and what would you as the customer [...]
The Ultimate Way to Communicate with Your Customers
What is the most important thing when doing business with customers? COMMUNICATION is definitely the key. If you are upfront with your customers from the start that’s great! Keep the communication going throughout the time you work with them so there (hopefully) won’t be any miscommunication. Now here’s where it gets tricky…What if you have [...]
3 Things to Tell Your Unhappy Customer or “CustoMonster”
On occasions when you have a customer call your business or walk into your office/store they might end up being one of those you want to runaway from immediately. They seem to be the ones that are unhappy about how you run your business, want money taken off their bill, don’t agree with the way [...]
Recognizing Good Customer Service
We came across this article on Boston.com that highlights the company contractor, Thomas V. Gadbois & Sons of Oxford and their continuation to have good customer service. A lady that had them do work at her house over 6 years ago had damage from recent ice storm. She called them out there to fix a [...]
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We were tired of reading books and hearing from "experts" about how to deal with customers, yada, yada... when they have never owned a business. Most of them write that stuff for fluff but we are the non-fluff small business people who decided to go against the "experts." Here at Business Beware we don't whine and complain about how bad a customer was, we do something about it. We are here to balance the scales between the businesses and customers.
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