Posts Tagged ‘customer service’
No McNuggets?! I Bust Yo Window
We stumbled across this article today: Steve Slater to McNugget rage: Customer service or customer to blame? This is what is tripping us out about how others are receiving these stories (not dissing this article just the title) is that the media are making it out to be like Steven did this because he hated [...]
Don’t Outsmart Your Common Sense
Okay common sense people. If a customer signs a contract and then decides not to stick with the agreement are you going to write them off? NO. If a customer tells off your employees just because they are angry and are actually the ones in the wrong with the situation are you going to say [...]
How Many Customers Have You Fired?
Okay you asked for it… On the show last Saturday we talked about how we asked our friends on Facebook and Twitter how many customers they fired since they first started their business. Here are what some of them had to say: “Since I started my business five years ago I have had to fire [...]
Is Your Business Social?
Okay so we all know that social media has taken over by storm with the Internet and if you’re not on it people tend to give you a blank stare. Are you as a small business using the tools like Twitter, Facebook, YouTube, etc.? Most of you aren’t I know because many of our members [...]
Customers, You’re Not Always Right
Why is this so hard for some businesses to say? Some business owners say “Yes! The customer is not always right!” While others go around the topic and let the customers walk all over them. It’s okay to fire your customers, you actually should fire your bad customer! I talked with a lady the other [...]
How Does Your Business Measure Up?
Great show this past Saturday where we talked about why customers are not always right in every situation and how businesses can deal with these types of customers. It gets so old when customers demand things and want things done but don’t want to pay for your services when they are the ones that call [...]
MeasuredUp.com and Flip The Funnel
Morning to all! We have a great radio show planned for tomorrow with some great guests: Marc the founder of MeasuredUp.com and Joseph Jaffe who is the author of “Flip The Funnel: How to Use Existing Customers to Gain News Ones.” MeasuredUp is the leading Customer Service, Social Media and Reputation Management website that many [...]
When Customers Don’t Listen
Have you ever thought that customers just don’t seem to listen sometimes? I can’t tell you how many times I feel like I repeat myself to a customer and they still don’t listen. I answered the phone today at the office and listened to what the customer had to say and then politely said “well [...]
Bad Customer Service or Bad Customers?
Okay so have you ever noticed that when you do a Google search for “bad customers” it always comes up with “bad customer service?” Crazy right? Well we at Business Beware are here to change that and make others aware of the other side of what business owners have to deal with, you’re welcome. To [...]
IronMommies, Wedding Planners and Greeting Cards
What do IronMommies, wedding planners and greeting cards have in common?? They are all going to be on the Business Beware Radio Show this Saturday is what it is. We have special guests Shelley and Robyn from IronMommies.com talking about what a great thing they have going on for awesome moms all over the country. [...]
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We were tired of reading books and hearing from "experts" about how to deal with customers, yada, yada... when they have never owned a business. Most of them write that stuff for fluff but we are the non-fluff small business people who decided to go against the "experts." Here at Business Beware we don't whine and complain about how bad a customer was, we do something about it.
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