Posts Tagged ‘dealing with customers’
Survey Says….Is The Customer Always Right?
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When Using Free Wifi Is Over The Line
We had a question come in the other day to the show that talked about a coffee shop owner who has some customers that stop in everyday for hours at a time and use their store wifi but never pay for a cup of coffee. He asked us if he should ask them to leave [...]
3 Ways to Reward Your Good Customers
Thank goodness for the good customers and 97% are truly good customers. When you have good customers that are repeats and spread a good word about you then you definitely should let them know how much you appreciate it. Think about it this way…put yourself in your shoes and what would you as the customer [...]
3 Things to Tell Your Unhappy Customer or “CustoMonster”
On occasions when you have a customer call your business or walk into your office/store they might end up being one of those you want to runaway from immediately. They seem to be the ones that are unhappy about how you run your business, want money taken off their bill, don’t agree with the way [...]
Recognizing Good Customer Service
We came across this article on Boston.com that highlights the company contractor, Thomas V. Gadbois & Sons of Oxford and their continuation to have good customer service. A lady that had them do work at her house over 6 years ago had damage from recent ice storm. She called them out there to fix a [...]
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Why You Should Fire a CustoMonster
Do we really have to answer this question? Here’s our definition of a CustoMonster: a bully. a lack of respect for employees, business owners etc. If a customer is either of part of that definition then you don’t need to business with them. Period. So many people don’t understand this and say “well my business [...]
Freelancers Dealing with Problem Clients
We have had numerous wed designers/freelancers start signing up for Business Beware. For some reason people take advantage of these freelancers and their work. Imagine that? Is Business Beware something a freelancer or web designer can use? Absolutely. You need to get paid for the work you do no matter what that work is and [...]
Changing the Small Business World One CustoMonster at a Time
Yes, we are changing and shaking up the small business world. Customers have always dominated the outlets where they had a voice and could rant about businesses and rate them etc. but we decided to put our foot down and raise the roof. Small business owners are so tired of dealing with customers that want [...]
Our Hot Pocket, X-Box Generation…
We love talking with awesome people and this person just makes us feel all giddy inside because he’s the real thing. He gets you pumped up and ready to take on the world in business. We get tired of the same old BS that some experts talk about in business and Scott Gerber is far [...]
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On our blog we talk about owning a business, entrepreneurship, startups, small business tips, our services, dealing with customers and anything that we find awesome.
What is Business Beware?
We were tired of reading books and hearing from "experts" about how to deal with customers, yada, yada... when they have never owned a business. Most of them write that stuff for fluff but we are the non-fluff small business people who decided to go against the "experts." Here at Business Beware we don't whine and complain about how bad a customer was, we do something about it. We are here to balance the scales between the businesses and customers.
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