http://blog.businessbeware.biz Debunking the old adage "the customer is always right" Sat, 25 Jun 2011 13:24:30 +0000 en hourly 1 http://wordpress.org/?v=3.1.3 http://blog.businessbeware.biz/2010/03/07/when-to-fire-your-customer/ http://blog.businessbeware.biz/2010/03/07/when-to-fire-your-customer/#comments Mon, 08 Mar 2010 00:11:06 +0000 bizbeware http://blog.businessbeware.biz/?p=109 One of our guests on our radio show yesterday Dee Burks was explaining to Ashley and I that they just had to “fire” one of their customers.  This was a tough move since this customer made up about 10% of their business.  This customer was taking up a lot of their time for small insignificant things which hurt the time they had to spend with other customers.  They also would keep asking for things for free and complaned about many costs.  Have you ever had any customers like that?  I sure have.  Many of you have heard me say before I have had some customers that if I gave them a service for free they would complain that we should have been there sooner, or we took too long or some other nitty thing.  Sorry guys there are some people that just cannot be pleased or I guess they just are so unhappy they do not want too…….By the way, Dee said that it did turn out to be a wise decision to ”fire” them.  Be thankful for your good customers, I sure am!!

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