Business Beware Blog: Giving Your Business a Voice » reporting bad customers

Why The Customer Is NOT Always Right, Even Southwest Agrees

bizbeware — Sun, 14 Mar 2010 03:39:40 +0000

I read this article the other day about a lady who flew on Southwest Airlines quite frequently and each time would complain about something she didn’t like about the flight or how things were done by Southwest. The lady was so well known that the flight attendants even called her “pen pal.” Well one day she decided to write another complaint to the company and after so many letters the customer service department sent it up to the CEO Herb Kelleher with a note on it that said “This one is yours.” Within that day, Herb wrote the lady back and simply replied with “Mam (lady’s name), we are going to miss you,” love Herb.

Now how awesome is that? We are not the only ones here saying that the customer is not always right, even the CEO of Southwest deals with these certain customers too. To say that a customer is always right is a lie. And if the customer is always right does that mean the business is always wrong? I know some who read this automatically think oh you are just some pissed off person, no sir it’s wrong for customers to treat businesses the way they do. And look we are talking about those handful or 2% of customers that cause these headaches not all customers in general. We are all customers, not everyone is a business owner. There is another side you see of customers when you’re a business owner. With BusinessBeware.Biz it doesn’t matter what your business is, we got your back.

Difficult Customer Situations and Stories

bizbeware — Mon, 08 Mar 2010 14:05:26 +0000

We all have stories about dealing with difficult customers when you own or work for a business. Sometimes customers are humorous, mean, polite, angry and sometimes you just cannot please them. BusinessBeware.Biz is where you can warn fellow business owners about these difficult customers and the difficult situations they have put you in. That way business owners know what they are getting into before they do business with that certain customer. Check out this video that explains what BusinessBeware.Biz is all about….

The Better Business Bureau For Businesses

bizbeware — Fri, 05 Mar 2010 18:37:05 +0000

What you didn’t know there was a BBB for the businesses? Oh yea there is BusinessBeware.Biz is the reverse BBB (literally look at our address). We have a great radio show tomorrow that you should tune into. We have a lovely person that started Sohobiztube.com, her name is Cd Vann. She also sat on the board for the Better Business Bureau and guess what? She thinks our site is a great thing for businesses and it’s about time there was a side for the business owners. How awesome is that?! So our interview with her will be one you don’t want to miss.

We also have one of our business spotlights Justin Mars with The Deck and Door. Justin just got done helping build a house with the show we all know about, Extreme Home Makeover. He will tell us about his family business and what all they do and of course the awesome time he had while helping with Extreme Home Makeover.

We also have Dee Burks from Tagpublishers.com that will be joining us and talking about what awesome things they do with their company and how they deal with difficult customers.

Get more show information at www.BusinessBewareRadioShow.com