Business Beware Blog: Giving Your Business a Voice » tagpublishers http://blog.businessbeware.biz Debunking the old adage "the customer is always right" Sat, 25 Jun 2011 13:24:30 +0000 en hourly 1 http://wordpress.org/?v=3.1.3 When to fire your customer http://blog.businessbeware.biz/2010/03/07/when-to-fire-your-customer/ http://blog.businessbeware.biz/2010/03/07/when-to-fire-your-customer/#comments Mon, 08 Mar 2010 00:11:06 +0000 bizbeware http://blog.businessbeware.biz/?p=109 One of our guests on our radio show yesterday Dee Burks was explaining to Ashley and I that they just had to “fire” one of their customers.  This was a tough move since this customer made up about 10% of their business.  This customer was taking up a lot of their time for small insignificant things which hurt the time they had to spend with other customers.  They also would keep asking for things for free and complaned about many costs.  Have you ever had any customers like that?  I sure have.  Many of you have heard me say before I have had some customers that if I gave them a service for free they would complain that we should have been there sooner, or we took too long or some other nitty thing.  Sorry guys there are some people that just cannot be pleased or I guess they just are so unhappy they do not want too…….By the way, Dee said that it did turn out to be a wise decision to ”fire” them.  Be thankful for your good customers, I sure am!!

]]> http://blog.businessbeware.biz/2010/03/07/when-to-fire-your-customer/feed/ 0 The Customer Is Not Always Right – Radio Show 3/6/10 http://blog.businessbeware.biz/2010/03/02/the-customer-is-not-always-right-radio-show-3610/ http://blog.businessbeware.biz/2010/03/02/the-customer-is-not-always-right-radio-show-3610/#comments Wed, 03 Mar 2010 02:09:36 +0000 bizbeware http://blog.businessbeware.biz/?p=96 Hey Hey! We have a great radio show coming up this Saturday on 3/6.  We will of course be discussing how to deal with difficult customers why they are not always right and tips for your business.  We also  have special guests Justin Mars with his family business (and one of our spotlights) The Deck and Door, Cd with Sohobizetube.com and Dee Burks with TagPublishers.com

Make sure and check all of these great people out.  Don’t miss the live show on WSRQ this Saturday from 2-3pm (est).  To listen live just visit WSRQ and click “listen live.”  If you miss it, no worries we will upload it to our Blog Talk Radio Station for you to listen to at your convenience.  Send us your questions for the show at radioshow@businessbeware.biz

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