Business Beware Blog: Giving Your Business a Voice » the customer is not always right

Business Beware — More Than Your Voice, Help Us Help You!

bizbeware — Sun, 21 Mar 2010 01:43:40 +0000

As we continue to grow, we continue to add more aspects to our web site and radio show. We have always and will always be dedicated to the business owner’s growth, stability and knowledge. Not only are we providing a way for businesses to warn other businesses about bad customer and give your business a voice in a world that does not care to listen, but we also try to educate businesses in many areas that will help them for years to come. Help us help you………………

Business Beware Radio Show

bizbeware — Sun, 21 Mar 2010 01:29:49 +0000

We had a great radio show again today on WSRQ 1120 A.M. and 106.9 F.M. in Sarasota Fl. Our guests were Mikey Rox with PaperRoxScissors. Mikey has a copy writing and creative consulting company in NY. He was explaining how his clients and customers sometimes have to be conditioned to what will work best for them, which at times can be a hard thing to do. Then we had Sal Siodoti Jr. with Sal’s Heating and cooling in Ohio. Sal also pre-qualifies his customers and has to guide them on most decisions because of the wide range of equipment he offers to them. Last we had John Tantillo who has authored “People buy brands, Not companies” and he is from NY also. Branding is a relatively new terminology for businesses and he has a great definiton of it and you can read all about it in his new book. Thanks to all of our guest.

As usual we are always trying to get useful information to all of our businesses and listener and proves again that we are not a customer black list, consumer hate site, but we really care about all of the aspects of businesses and their survival. Our guests are from all over the country and have different types of businesses. All of our podcasts can be heard on our Business Beware radio site. We also added a new segment to our show—Don’t get stuck on stupid! Thanks for tuning in.

StartingStories.com Interviews Ashley Bodi About BusinessBeware.Biz

bizbeware — Thu, 18 Mar 2010 13:57:56 +0000

An awesome site called StartingStories.com is interviewing people who they think have a great idea and concept. They wanted to know more about BusinessBeware.Biz and how it all started and what it was all about. We were honored to talk with them about it and we support what they’re doing too.

Check out the article and interview questions here and make sure to visit them at StartingStories.com too.

Enjoy!

Aprons, Book Publishing and Business Taxes

bizbeware — Wed, 17 Mar 2010 02:42:21 +0000

What do all of these titles have in common? Awesomeness. The radio on Saturday was a great one. Our interviews with Helen, Barbara and William were very interesting and useful for all business owners.

Make sure to look for the podcast to download or listen to if you missed it live!

This Saturday we have another full show with Sal – Sal’s Heating and Cooling, Inc., John Tantillo – The Marketing Doctor and Mikey Rox- PaperRoxScissors.com Visit the official site for more info and times: www.BusinessBewareRadioShow.com

Why The Customer Is NOT Always Right, Even Southwest Agrees

bizbeware — Sun, 14 Mar 2010 03:39:40 +0000

I read this article the other day about a lady who flew on Southwest Airlines quite frequently and each time would complain about something she didn’t like about the flight or how things were done by Southwest. The lady was so well known that the flight attendants even called her “pen pal.” Well one day she decided to write another complaint to the company and after so many letters the customer service department sent it up to the CEO Herb Kelleher with a note on it that said “This one is yours.” Within that day, Herb wrote the lady back and simply replied with “Mam (lady’s name), we are going to miss you,” love Herb.

Now how awesome is that? We are not the only ones here saying that the customer is not always right, even the CEO of Southwest deals with these certain customers too. To say that a customer is always right is a lie. And if the customer is always right does that mean the business is always wrong? I know some who read this automatically think oh you are just some pissed off person, no sir it’s wrong for customers to treat businesses the way they do. And look we are talking about those handful or 2% of customers that cause these headaches not all customers in general. We are all customers, not everyone is a business owner. There is another side you see of customers when you’re a business owner. With BusinessBeware.Biz it doesn’t matter what your business is, we got your back.

Pre-Qualifying Your Customers – Radio Show

bizbeware — Mon, 08 Mar 2010 20:50:02 +0000

The radio show from 3/6/10 was great! In case you missed we have them right here for you to listen to. We discussed how and why you should pre-qualify your customers and why the customer is not always right.

Special guests where: Justin Mars from The Deck and Door, and Dee Burks with TagPublishers.com
Easily listen to our streaming show on our Blog Talk Radio page and put it on your site.

Visit official radio show site to download past shows: www.BusinessBewareRadioShow.com

Make sure to tune in this coming Saturday to catch our guests HelenPhamCo, Barbara Weltman, William Reynolds and Kelly Hanna.

Difficult Customer Situations and Stories

bizbeware — Mon, 08 Mar 2010 14:05:26 +0000

We all have stories about dealing with difficult customers when you own or work for a business. Sometimes customers are humorous, mean, polite, angry and sometimes you just cannot please them. BusinessBeware.Biz is where you can warn fellow business owners about these difficult customers and the difficult situations they have put you in. That way business owners know what they are getting into before they do business with that certain customer. Check out this video that explains what BusinessBeware.Biz is all about….